Privacy Notice

Data controller

The organisation responsible for the website and inquiry data is listed below.

Data we collect

We collect the information you provide: company name, contact name, work email, country, optional phone or WhatsApp number, product interests, selected models, expected quantity, customization needs and your message. We also store the inquiry context, including the page URL, language, site identifier and form name, together with an internal inquiry ID, the received time and a record that you confirmed reading this notice. The inquiry database does not store your IP address or user-agent string; hosting and security systems may process technical request logs separately.

Why we use the data

We use the data to answer your inquiry, prepare a quotation or sample response, maintain the related business communication, prevent abuse and protect the service. We do not sell personal data or use inquiry data for unrelated marketing.

Legal bases

Where applicable, processing is necessary to take steps at your request before entering into a contract. In other cases, including business contacts acting for an organisation and service security, we rely on our legitimate interests in responding to B2B inquiries and operating a secure service. Marketing beyond your specific inquiry, and non-essential analytics where required, would use a separate choice or another valid legal basis.

Recipients and sharing

Access is limited to authorised sales and IT personnel and hosting or technical service providers as needed for their tasks. When necessary to prepare a quotation, manufacture, test, document or deliver a product, we may share only the minimum relevant information with the applicable manufacturing, logistics or compliance partner. We do not sell personal data.

International processing

The controller and members of its team are located in China, so information may be accessed or processed in China and in countries where relevant service providers operate. Where applicable law requires safeguards for a cross-border transfer, the required transfer arrangement and safeguards must be assessed for the service and transfer route concerned. You may contact us for current information about an applicable transfer.

How long we keep the data

We keep inquiry data while it is needed to handle the inquiry and related business communication. The retention period is determined by whether discussions or an order remain active and whether records are still needed for legal obligations, disputes or service security. We do not apply one fixed period to every inquiry because those circumstances differ; data is to be deleted or anonymised when none of those criteria continues to apply.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction or portability of your personal data, or object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. You may also complain to the competent data protection authority. These rights may be subject to legal conditions and exceptions.

Security

We use reasonable technical and organisational measures, including encrypted transport and access controls, to protect inquiry data. No transmission or storage method can guarantee absolute security.

Required information

Fields marked as required are needed so that we can identify and answer your inquiry. Other fields are optional. Without the required information, we may be unable to respond or prepare a quotation.

Automated decisions

We do not use inquiry data to make solely automated decisions that produce legal or similarly significant effects, and we do not profile inquiry submitters for advertising.

Privacy contact

To exercise a privacy right or ask about this notice, use our contact page or the company details in the Data controller section above.

Contact page

Changes to this notice

We may update this notice when the website, our processing or legal requirements change. The date above identifies the current version.